WitDuel

Beta support

How can we help?

Choose the right subject, include the useful details, and keep private credentials out of your message.

Open web tester

Route it clearly

Start with the right subject.

Support is handled manually during the closed beta. Clear subjects and diagnostic details make it much easier to investigate.

01

Account or sign-in

Google login, profile setup, lost access or sign-out problems.

Subject: Account help
02

Privacy request

Access, correction, deletion, restriction, portability or consent withdrawal.

Subject: Privacy request
03

Safety or abuse

Harassment, cheating, harmful profile content or repeated match disruption.

Subject: Safety report
04

Beta access

Android testing, iPhone waitlist, invitation status or withdrawal.

Subject: Beta access

Technical problem

Send evidence, not secrets.

Describe what you expected, what happened, and the last action before the problem. Include the approximate time, device type, app or browser, and whether retrying changed anything.

  1. 1
    Reproduce once

    Note the exact screen and action.

  2. 2
    Open tester diagnostics

    In staging, go to Profile → Open tester diagnostics.

  3. 3
    Copy or share the report

    The generated report redacts tokens, email and display name.

Before contacting us

Quick answers

Is support guaranteed within a set time?

No. Closed-beta support is best effort and does not yet have a guaranteed response time. Privacy and safety requests are prioritized.

Can I delete my account?

Yes. In WitDuel, open Profile → Account & privacy → Delete account. If you cannot access the app, use the public deletion guide and contact support for a verified request.

Can support recover my Google password?

No. Google manages your sign-in credentials. Use Google’s account-recovery process for password or Google-account access problems.

Where do I report a bad question?

Use the in-game question report when it is available; it keeps the correct match and question identifiers. If that fails, contact support with the approximate match time.

Should I email screenshots?

A screenshot is useful when it shows a visual or error-state problem, but remove unrelated personal information first.

Ready to send

[email protected]

This address is the contact point for product support, beta access, safety and privacy requests.